At Bountys Basket, customer satisfaction is important to us. We strive to provide fresh, high-quality products and a smooth shopping experience. Please review our Refunds and Returns Policy carefully before placing your order.

Return Eligibility

Customers may request a return or replacement within 3 days of receiving their order if:

  • The item received is damaged
  • The product is defective
  • The wrong item was delivered
  • The item is expired or unfit for use

To qualify for a return, products must be unused, unopened, and returned in their original packaging whenever possible.

Non-Returnable Items

The following items are generally not eligible for returns or refunds unless they arrive damaged or incorrect:

  • Perishable grocery products
  • Fresh produce
  • Opened food items
  • Personal care products
  • Items marked as non-returnable or final sale

Refund Process

Once your return request is reviewed and approved, refunds will be processed within 5 to 10 business days.

Since Bountys Basket operates with Cash on Delivery only, approved refunds may be issued through:

  • Bank transfer
  • Store credit
  • Replacement product

depending on the situation and customer preference where applicable.

Return Request Procedure

To request a return or refund, please contact us within the required timeframe and provide:

  • Your order number
  • A description of the issue
  • Photos of the product if damaged or incorrect

Return and refund requests can be submitted by email at:

[email protected]

Order Cancellations

Orders may be canceled within 12 hours of placement, provided the order has not already been processed or dispatched.

Once an order has been shipped or prepared for delivery, cancellations may no longer be possible.

Late or Missing Refunds

If you have not received your approved refund within the stated timeframe, please contact us at [email protected] so we can review the status of your request.

Exchanges

We only replace items if they are defective, damaged, or incorrect. Exchange requests must be submitted within 3 days of delivery.

Policy Updates

Bountys Basket reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will become effective immediately upon posting on this page.