Return Eligibility
To be eligible for a return, items must be unopened and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, you must notify us within 7 days to qualify for a return. Items that have been opened or used cannot be returned unless they are defective.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. If the return is due to our error, such as sending the wrong item or a defective product, we will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure they are returned safely.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Refunds will be processed within 7 business days after the inspection is complete. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items are non-returnable, including perishable goods, opened food items, and gift cards. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information to help you make an informed decision.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your shopping experience is satisfactory. Our customer service team will respond to your inquiries as quickly as possible.